Privacy Policy

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CLEANROOMEXPRESS LLC Privacy Policy

Last Updated [04/17/2024] 

CLEANROOMEXPRESS LLC (“CLEANROOMEXPRESS” or “we”) gather(s) and uses personal information to provide its products and services.  This Privacy Policy describes the personal information we gather, the purposes for which we use it, the parties with whom we may share it, and your choices with respect to your information.  In this Privacy Policy, “personal information” is defined as any information that applies to you and could reasonably be utilized to identify you.  This Privacy Policy applies to our collection and utilization of your personal information through our website (www.cleanroomxpress.com), our Instagram account (@cleanroomexpress), and any associated websites, tools, applications, platforms, or where a link or reference to this Privacy Policy is provided.  By utilizing CLEANROOMEXPRESS’s products and services, you are acknowledging and/or consenting to the practices described in this Policy, as permitted by applicable law. 

This Privacy Policy incorporates CLEANROOMEXPRESS’s Terms of Use (the “Terms”).  Terms that are capitalized and not defined in this Privacy Policy have the meaning given to them in the Terms.

1. Collected Information

CLEANROOMEXPRESS’s website is hosted by GoDaddy.com (“GoDaddy”).  GoDaddy stores and shares all collected information with CLEANROOMEXPRESS.  Accordingly, users of CLEANROOMEXPRESS’s website are subject to GoDaddy’s Terms of Use (https://www.godaddy.com/legal/agreements/universal-terms-of-service-agreement) and Privacy Policy (https://www.godaddy.com/legal/agreements/privacy-policy). 

1. When provided to us, CLEANROOMEXPRESS and GoDaddy collects the following personal information: 

• first and last name,
• personal contact information, such as your phone number and email address,
• home, office, or service site address,
• credit card and other financial information (including PayPal, Venmo, or other payment processor information),
• marketing preferences,
• education or experience history,
• customer service communications, including posted reviews, and
• any other information provided to us, including when you fill out forms, create an account, or submit reviews on our website.

b)  When you utilize our products or services, CLEANROOMEXPRESS and GoDaddy may collect the following personal information:

• usage and order history,
• information regarding the transaction,
• location data, 
• information gathered while communicating with us, including the content of such communications and the time/date of the communications, and
• information automatically collected when you visit our website, including your IP address or other device address, web browser, device type, hardware and software settings and configurations, the web pages or sites visited before or after navigating to the Sites, the pages viewed on the Sites, your actions on the Sites, and the times and dates that you visited, accessed, or utilized the Sites.  

Additionally, this may include information collected via the “cookies” when you visit our website.  Cookies are small text files that are stored on browsers or devices by websites, online media, advertisements, and applications.  CLEANROOMEXPRESS and GoDaddy utilize cookies and similar technology to remember user preferences and settings, determine the popularity of content, track the effectiveness of advertising campaigns, monitor website traffic, and perform data analytics evaluations.  You may choose to not accept the cookies through your browser settings; however, this may interfere with your ability to use our website or certain features on our website.  CLEANROOMEXPRESS and GoDaddy may also use Google Analytics or similar services to assist us in analyzing how users utilize our services.

1. How we Utilize Collected Information

a) CLEANROOMEXPRESS utilizes your collected personal information to: 

• create and update your account,
• process service requests,
• process payments,
• provide services to you,
• provide receipts and invoices,
• manage our website,
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends,
• communicate with you regarding our products and services, and/or your account,
• provide customer support, which may include investigating and responding to complaints,
• market our services to you, including sending users communications about our products services, features, promotions, and updates (we may do so through various methods, including email, text messages, social media, and ads on third-party platforms),
• assess job applicants,
• assess candidates for certification, and
• investigate legal and contractual claims and disputes relating to the use of CLEANROOMEXPRESS’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, including requirements that apply to CLEANROOMEXPRESS in its capacity as service provider or contractor for another entity, or pursuant to legal process or governmental request.

In addition, we may aggregate, anonymize, or use your personal information without identifying you for any purpose permitted by applicable law.

1. Information Sharing with Third-Parties

We may disclose your personal information, to be used only for legitimate purposes, to: 

• vendors and service providers,
• payment processors and facilitators,
• cloud storage providers,
• educational certification organizations, 
• social media companies, such as Instagram, in connection with our use of their platforms, 
• marketing partners, including social media advertising services, advertising networks, third-party data providers, and other service providers,
• Google Analytics or similar services,
• consultants, lawyers, accountants, and other professional service providers, and
• other third-parties with your consent.

Furthermore, CLEANROOMEXPRESS may share your information if we believe it is required by applicable law, regulation, operating license or agreement, legal process or government request, or where the disclosure is otherwise appropriate due to safety or similar concerns. CLEANROOMEXPRESS may also share your information with others in connection with, or during negotiations of, any merger, sale of CLEANROOMEXPRESS’s assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business.

1. Protecting your Personal Information 

We have implemented and maintained appropriate technical and organizational measures designed to protect the confidentiality, integrity, and security of your personal information.  However, not all security measures are perfect.  Therefore, we cannot guarantee and do not warrant the absolute security of your personal information.  We retain your personal information for no longer than necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights.  If you reside outside the United States, please note the personal information we collect about you may not be subject to the same level of protection as it would be in your residing jurisdiction.  To learn more about the safeguards that apply to your personal information, you may contact us using the contact information provided below.

1. Additional Information
   1. Opt-out From Communications

We may use your e-mail address or other personal information to send you promotional materials.  You can opt-out of receiving promotional communications by following links provided in the messages or by contacting us directly at cleanroomexpress@gmail.com.  While your request to stop receiving information will be reflected promptly in our database, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics or statistics about our users.  To make a request related to your personal information or to exercise your rights, you may contact us using the contact information provided below.  We may ask for additional information from you to fulfill your request.  You may decline to share certain information with us, in which case we may not be able to provide you with our services.

1. Children

We do not knowingly gather or maintain information directly from persons under 18 years of age (“children”), and our services are not directed at children.  If you are under 18 years of age, then please do not use or access our services.  If we learn that information has been collected through our services from children and without verifiable parental consent, then we will take the appropriate steps to delete this information.  Please contact us using the contact information below if you are a parent or guardian and discover that your child has provided us with personal information without your consent.

1. Visitors from Outside the United States 

CLEANROOMEXPRESS operates in the United States, and any personal information collected pursuant to this Privacy Policy may be accessed from and/or stored by us, or those acting on our behalf, in the United States.  If you utilize CLEANROOMEXPRESS’s products and services from outside the United States, you acknowledge that your personal information may be transferred to or accessed from the United States, and you consent to such transfer or access. 

1. Limitation of Liability 

By accessing the Sites and/or providing us with personal information and other data, you expressly and unconditionally release and hold us harmless from any and all liability for any injuries, losses, or damages of any kind arising from or in connection with the use and/or misuse of such information. 

1. Requests and inquiries

Please contact us by e-mail at cleanroomexpress@gmail.com to submit a request relating to your personal information or other inquiries regarding the information in this Privacy Policy. 

1. Updates to this Privacy Policy

We may update or make other changes to this Privacy Policy without notice.  We will notify you about changes that significantly impact our use of your personal information by placing a prominent notice on our website or by sending you an email.  We recommend revisiting our Privacy Policy periodically to make sure that you have the most recent information regarding our collection and use of your personal information.  To the extent permitted under applicable law, we will interpret your use of our website or services after an update to this Privacy Policy to reflect your consent to the practices described in this Privacy Policy.  Arising disputes will be resolved in accordance with the Privacy Policy in effect at the time the dispute arose.

1. Contact

Please contact us with any questions, comments, or concerns about this Privacy Policy or our use of your personal information by e-mail at cleanroomexpress@gmail.com. 

CLEANROOMEXPRESS LLC Terms of Use

Last Updated [04/17/2024] 

These Terms of Use, together with CLEANROOMEXPRESS LLC’s (“CLEANROOMEXPRESS” or “we”) Privacy Policy, set forth the terms and conditions (“Terms”) that apply to your use of the CLEANROOMEXPRESS website and Instagram page, located at www.cleanroomxpress.com and @cleanroomexpress, respectively (collectively known as the “Sites”).  “CLEANROOMEXPRESS” includes CLEANROOMEXPRESS and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents. The CLEANROOMEXPRESS services may include cleaning services and cleaning certification/training programs (collectively, the “Services”).

By using the Sites, you agree to these Terms, and their updates, in accordance with Section 16 below.  We may ask you to review and accept additional or supplemental terms that apply to your interaction with a specific product or service.  These Terms state that any disputes between you and CLEANROOMEXPRESS must be resolved in arbitration or small claims court in Alameda County, California.

1. Account Security.  To use the Sites, you must (i) be at least 18 years old; (ii) have not been suspended or removed from the Sites/Services; and (iii) use the Sites in compliance with all applicable laws and regulations.

2. Account Registration.  To access some features of the Sites, you may be required to create an account.  When creating an account, you will be required to give us personal information, such as your email address, contact information (including phone number and address information), username, and password (“Registration Information”).  When creating and maintaining an account, you agree to provide true, current, and complete information about yourself.  You also agree not to use false information or conceal your identity from CLEANROOMEXPRESS.  It is your sole responsibility to maintain the confidentiality and security of your password and other Registration Information.  For your protection and the protection of other users, please do not to share your Registration Information.  If Registration Information is shared with a third-party, we will conclude that their activities have been authorized by you.  If you believe that your account is no longer secure, you must immediately notify us at cleanroomexpress@gmail.com.

3. Prohibited Conduct.  Your use of the Sites/Services qualifies as your acknowledgment and acceptance of the following specific requirements and terms of use for CLEANROOMEXPRESS’s services.  You agree not to: 

1. Utilize the Sites for any illegal purpose, or in violation of local, state, national, or international law; 
2. Violate or encourage others to violate the rights of CLEANROOMEXPRESS or any third-parties, including intellectual property rights; 
3. Post, upload, or distribute content that is illegal, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate; 
4. Interfere with security-related features of the Sites; 
5. Interfere with the operation or any user’s enjoyment of the Sites, including by uploading or disseminating viruses, adware, spyware, worms, or other malicious code, making unsolicited offers or advertisements to other users, or attempting to collect personal information about users or third-parties without their consent; 
6. Access, monitor, or copy any content or information of the Sites using any robot, spider, scraper, or other automated means or manual process without CLEANROOMEXPRESS’s express written permission;
7. Engage in fraudulent activity; or 
8. Sell or otherwise transfer the access granted herein. 

4. Electronic Communications, Alerts, Notifications.  As a user of our Sites/Services, you may receive notifications, alerts, emails, or other types of electronic communications regarding the Sites/Services.  You acknowledge and agree that you may receive communications from us electronically through e-mail, text message, or messaging platform on our Sites.  You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.  Where required by law, we will seek express prior written consent for marketing text messages or calls.  Additionally, we may utilize third-party vendors to communicate with you.  If any questions arise regarding these third-party vendors, please refer to their terms of use.

5. Third-party Content.  The Sites may contain links to third-party websites and services.  CLEANROOMEXPRESS does not control or endorse these websites and services.  You acknowledge and agree that CLEANROOMEXPRESS has not reviewed the content, advertising, products, services, or other materials that appear on such third-party websites or services.  CLEANROOMEXPRESS is not responsible for the legality, accuracy, or appropriateness of any such content.  CLEANROOMEXPRESS shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third-party websites or services.

6. Intellectual Property.  You acknowledge and agree that you relinquish all ownership rights to any content that you submit to CLEANROOMEXPRESS through the Sites.  The Sites are protected by applicable copyright and intellectual property laws, and no materials from the Sites may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without our express consent.  All trademarks and service marks on the Sites belong to CLEANROOMEXPRESS, except third-party trademarks or service marks, which are the property of their respective owners.  

7. User Content.  You represent and warrant that you own or have the right to use any content you post to the Sites.  If you believe that your content has been used in a way that qualifies as copyright infringement, you may contact our Designated Agent: 

Bruce Miller

CLEANROOMEXPRESS LLC

310 Caswell Ave., Oakland, CA 94603

Phone: (510) 934-9442

Email: cleanroomexpress@gmail.com

Please provide the following information: an electronic or physical signature of the copyright owner or the person authorized to act on behalf of the copyright owner; a description of the copyrighted work that you believe has been infringed; a description of where the allegedly infringed material is located; your address, telephone number, and email address; a written statement of your good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.  CLEANROOMEXPRESS has a policy that provides for termination of user accounts for those who repeatedly infringe copyright or intellectual property rights of CLEANROOMEXPRESS or others.

8. Rates.  The service rates on the Sites represent the estimated service rates and are subject to change.  The prices displayed on the Sites are quoted in U.S. dollars.

9. Payment.  By booking services through the Sites, you agree to pay the price of the service provided.  You may make payment by credit card or any other approved method of payment (each, a “Method of Payment”).  To make a payment, you must provide us with a valid credit card and/or other billing information and authorize us (or any third-party payment service provider engaged by us) to charge your Method of Payment for all bookings placed and accepted through the Sites.  YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION.  By submitting this information, you grant us the right to provide this information to third-parties for purposes of facilitating the completion of your transaction(s).  Information verification may be required before the acknowledgment or completion of any transaction.

10. Order History.  Your order history may include details such as your order description, products/services booked, price, order date, order number, and address information.  Information related to your purchase history is solely owned by us and can be made available to you for your review upon request, in our sole discretion.

11. Processing Bookings.  If any issues arise with your order(s) or Method of Payment associated with your order(s), and we are unable to fix the issue, we may notify you with the contact information provided at the time of your order.  If issues arise with your order that we cannot fix, your order may be cancelled, and we may not be able to process future orders until the issue has been fixed.

12. Cancellation.  We reserve the right to cancel, modify, or suspend any orders placed if we determine that a user has violated these Terms, or their conduct is harmful to our interests.  For example, a user may be penalized in such a way if they are engaging in any fraudulent or misleading activity or violating applicable law.

13. Indemnification.  You agree and acknowledge that you will be personally responsible for your use of the Sites, and you agree and acknowledge to defend, indemnify, and hold harmless CLEANROOMEXPRESS from and against any and all claims, liabilities, damages, losses, and expenses (including attorneys’ and accounting fees and costs), arising out of or in any way connected with (i) your access to, use of, or alleged use of the Sites; (ii) your violation of the Terms or any applicable law or regulation; (iii) your violation of any third-party right, including any intellectual property right, publicity, confidentiality, property, or privacy right; or (iv) any disputes or issues between you and any third-party.  CLEANROOMEXPRESS reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

14. Reliance on Information Posted.  The information displayed on or through the Sites is made available solely for general information purposes.  We do not warrant the accuracy or completeness of this information.  Relying on this information is strictly at your own risk.  We disclaim all liability arising from any reliance placed on such information by you, any other visitor to the Sites, or by anyone who may be informed of any of the Sites’s contents.

15. Termination.  If our Terms are violated, your permission to use the Sites will be terminated.  Moreover, CLEANROOMEXPRESS may suspend or terminate your user account and/or some or all your access to the Sites/Services, without notice to you.  You may terminate your account at any time by contacting CLEANROOMEXPRESS at cleanroomexpress@gmail.com.  After termination of your account, information provided by you will no longer be accessible through your account.  However, CLEANROOMEXPRESS may continue to store this information, and it may also be stored by third-parties to whom it has been transferred.

16. Modification of the Terms.  CLEANROOMEXPRESS reserves the right to modify or add to these Terms.  Modifications and additional terms and conditions will be effective immediately upon notice and incorporated into these Terms.  We will make reasonable efforts to notify you of any changes to the Terms that significantly impact your use of the Sites, including by posting a notice to our Site or by sending a notice to any email address you have provided to us.  By using the Sites/Services after receiving this notice, you will be deemed to accept any modifications to the Terms.

17. Disclaimers of Warranties.  The Sites are provided “as is” and on an “as available” basis, without warranty or condition of any kind, either express or implied.  Although CLEANROOMEXPRESS seeks to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our Sites, and there may at times be inadvertent technical or factual errors or inaccuracies.  CLEANROOMEXPRESS specifically, but without limitation, disclaims (i) any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement; and (ii) any warranties arising out of course-of-dealing, usage, or trade.  You assume all risk for any and all damages that may result from your use of or access to the Sites.  CLEANROOMEXPRESS does not guarantee the accuracy of, and disclaims all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through the Sites.  

18. Limitation of Liability.  In no event will CLEANROOMEXPRESS be liable to you for any incidental, special, consequential, direct, indirect, or punitive damages, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, whether or not CLEANROOMEXPRESS has been informed of the possibility of such damage.  Some jurisdictions do not allow the disclaimer of warranties or limitation of liability in certain circumstances, and therefore, some of these limitations may not be applicable to you.

19. Governing Law.  These Terms are governed by the laws of the United States and the State of California, without regard to conflict of law principles.  Subject to Section 21, which provides that disputes are to be resolved through binding arbitration or small claims court in Alameda County, California, to the extent that any lawsuit or court proceeding is permitted hereunder, you and CLEANROOMEXPRESS agree to submit to the exclusive personal jurisdiction of the state courts and federal courts located within Alameda County, California, for the purpose of litigating any such disputes.

20. Geographic Restrictions.  The Sites are only for use by persons located in the United States.  We make no claims that the Sites are accessible or appropriate outside of the United States.  Access to the Sites may not be legal by certain persons or in certain countries.  If you access the Sites from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

21. Dispute Resolution by Binding Arbitration. To resolve disputes between you and CLEANROOMEXPRESS in the most efficient manner, you and CLEANROOMEXPRESS agree to resolve disputes through binding arbitration or small claims court instead of in courts of general jurisdiction (“Agreement to Arbitrate”).  Arbitration is more informal than a lawsuit in court.  Arbitration utilizes a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts.  Arbitrators can award the same damages and relief that a court can award.  Any arbitration or litigation under these Terms will take place on an individual basis.  Class arbitrations and class actions are not permitted.  You acknowledge and agree that the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that individual party’s claim(s).  Any relief awarded cannot affect other users.

22. Modification of the Sites.  CLEANROOMEXPRESS reserves the right to modify or discontinue some or all of the Sites without any notice or further obligation to you.  You agree that CLEANROOMEXPRESS will not be liable to you or to any third-party for any modification, suspension, or discontinuance of the Sites.

23. General. 

A. Entire Agreement.  These Terms, together with the Privacy Policy, constitute the entire and exclusive agreement between you and CLEANROOMEXPRESS regarding your use of the Sites, and except as expressly permitted above, may only be amended by a written agreement signed by authorized representatives of the parties. 

B. No Waiver.  The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of the Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.  

C. Paragraph Headers.  Use of paragraph headers in the Terms is for convenience only and shall not have any impact on the interpretation of particular provisions.  

D. Severability.  If any part of the Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

24. Notice to California Residents.  Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 to resolve a complaint regarding our services or to receive further information regarding use of our services.

Last updated: [4/17/2024]

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CLEANROOMEXPRESS LLC

Guidance for Promotional Communications

Last updated: [04/17/2024]

This guidance only applies to promotional communications (mass advertising communications). You do not need to abide by these rules for communications with a specific potential client for a specific purpose.

Emails

You should provide an opt-out and unsubscribe option in every promotional email sent to your potential customers.

Text Messages

If you text potential customers promotional materials, you must include the following language and you must have the functionality to stop texting potential customers if they text “STOP”.

[If you receive text messages from us and do not wish to receive future text messages, text STOP in response to any text message received.]